This page explains how a user of the Serenity Care app (a workforce application for caregivers and staff of Serenity Care Partners) can request deletion of their account and associated personal data, what is deleted, and what we are legally required to retain.
How to request deletion
- In the app (recommended): Sign in, go to Profile → Delete My Account, review the confirmation screen, and confirm. This removes your app account and access and submits your deletion request, which we complete as described below.
- By email: Email Care@serenitycarepartners.com (or Hello@serenitycarepartners.com) from the address on your account with the subject line "Account Deletion Request." Include your full name so we can verify your identity.
- By phone: Call (513) 400-5113 and ask to submit an account deletion request. We may verify your identity before processing.
We confirm receipt of email and phone requests within 5 business days and complete eligible deletion within 30 days.
What is deleted
When you submit a deletion request, we:
- Delete your Serenity Care app account and in-app profile, and remove your access to the app, including on this device (settings, preferences, and the notification/device token);
- Delete personal data associated with your account that we are not legally required to retain;
- Verify your identity and complete the request through our compliance process — as a licensed home-care provider, we confirm requests before finalizing them.
What data is retained, and why
Serenity Care Partners is a licensed Ohio home-care provider. Some records generated through the app are records we are legally required to retain under Ohio Medicaid rules (Ohio Administrative Code 173-39-02(A)(3)), the HIPAA Security and Privacy Rules, and federal/state employment and tax law. These records are retained after account deletion for the periods below, then securely destroyed (cross-cut shredding for physical records; certified data destruction for electronic records):
| Record type | Retention period | Basis |
|---|---|---|
| Service-delivery records, Electronic Visit Verification (EVV) data, care/clinical notes, billing records, incident reports | 6 years | Ohio Medicaid / OAC 173-39-02(A)(3); HIPAA |
| Personnel and training records | 6 years | Ohio Medicaid; state employment law |
| Care-team communications and messages that are part of a service or care record | 3 years (up to 6 years where part of a clinical/service record) | HIPAA; Ohio Medicaid |
| Background-check and OIG/SAM exclusion-screening records | 10 years | Ohio Medicaid compliance |
| Form I-9 employment eligibility records | 3 years (after hire, or 1 year after separation, whichever is later) | U.S. immigration law |
| Tax and certain corporate records | As required (up to permanent) | IRS / Ohio law |
We keep retained records only for the compliance purpose above, restrict access to authorized personnel, and securely destroy them at the end of the applicable retention period. We do not use retained records for advertising, and we do not sell them.
Note: If you are a current employee or contractor of Serenity Care Partners, deleting your app account removes your access to the app but does not end your employment records, which are governed by the retention rules above.
Questions or help
Serenity Care Partners · Attn: Privacy Inquiries · Blue Ash, Ohio
Email: Care@serenitycarepartners.com | Hello@serenitycarepartners.com
Phone: (513) 400-5113